Customer Service
We want to hear from you so we can care for our customers with excellence. 
You can reach thebridesmaidparty.com customer service Monday through Friday 9:00-5:00pm Eastern Standard time.

Live Help:
Monday-Friday: 9am to 5pm (EST)

Call: 617-877-6396

Corporate Contact:
The Bridesmaid Party
875 Lafayette Road, Rt. One
Seabrook, NH 03874

MY Account
Ordering Info
Tracking Your Order
Shipping & Delivery
Refunds & Returns
Measuring Tips
Monogramming & Engraving
FAQS
Our Guarantee
Your Privacy & Security
Privacy & Security
Terms & Conditions

Ordering Information

Special orders will take from 12-16 weeks for ordering time.  Express or in stock orders will take anywhere from 2-4 weeks depending on availability.  Other items are stocked and will take 5-7 days to ship depending on the location of where you live.  Make sure you give yourself plenty of time for ordering.  If you have any questions, please contact customer service. 

Order Acknowledgement
We will email you once your payment and order has been submitted.  Once your order has been placed, we will send an order acknowledgement email with the expected time of delivery. On special orders such as bridesmaid, flower girl or mother of the bride dresses, the time frame is an estimate of when the manufacturer will be completing the order.  Manufacturers do not guarantee delivery dates, so leave plenty of time for ordering. 

Backorders
From time to time orders get backordered.  Backordered items shipping to US addresses are most often delivered via the US Postal Service, UPS or Fed ex. In most cases, you can expect delivery 7-10 business days after the item is back in stock.

Extra Charges:
Additional charges may incur per the manufacturer. 
Extra Size:  Usually will incur for sizes 18 and above.
Extra Length:  The industry standard dress length is 58” from hollow to hem.  Don’t forget to account for your heel height when determining if you need extra length.  Most designers will allow 3-5 inches extra when ordering extra length.

Order Cancellation:                                      
Special orders cannot be cancelled; especially once an order has been placed with our manufacturers. There may be a restocking fee charge of 15% for any order cancelled.  Please call customer service with any concerns.

Sizing
Sizing varies by each designer.  When ordering make sure you go by that designers size chart.  Each designer varies in dress cuts.  Please refer to the measurement section on choosing the best size for you.  The Bridesmaid Party does not accept responsibility for incorrect sizes.  If you have any questions, please contact customer service.

Dye lots:
Colors can differ online due to monitor resolution.  For best viewing of swatches check with your local bridal shop or inquire for a swatch with customer service.
Fabric colors or dye lots may vary due to each fabric bolt.  Each fabric bolt can be slightly different.  Please make us aware if ordering more than one dress, so we can process your order all from the same dye lot. 
Any bridesmaids added on after the initial order is placed cannot be guaranteed from the same dye lot of fabric.  Different designers have their own color palettes so please match carefully.

Swatches
Swatches are by special request only. We will try our best to accommodate you so please call customer service.  

Extra Fabric
If you need to order extra fabric please call customer service so we can accommodate your needs.

Delivery:
Special orders can take from 12-16 weeks for ordering time.  Express or in stock orders can be anywhere from 2-4 weeks depending on availability.   Make sure you give yourself plenty of time for ordering.

Rush Cuts:
Manufacturers will offer rush cuts if your wedding falls short of 16 weeks.  Delivery runs approximately 6-8 weeks depending on the manufacturer.  There is an additional rush charge.  Please check with customer service and this will be added to your order.

Payments
Your order must be paid in full at time of ordering.  We offer secure online ordering using the major credit cards: Visa, MasterCard, American Express and Discover.  We will also accept a personal check, money order or cashiers checks for mail in orders. Your credit card will be charged during the confirmation process.

Refunds
Due to the nature of special orders or express orders, merchandise cannot be returned for a full refund.  If for some reason you are unhappy with your purchase you may send it in to the Donate Your Dress Program.



Tracking Your Order

Order Confirmation
If you provided your email address when placing your order, we’ll send you an order confirmation by email. Upon shipping, you will receive an email with a shipment tracking number in order to track your package. 

Shipping & Delivery

Shipping
Packages are shipped within the US using Ups, FedEx or United States Priority Mail.  UPS will not deliver to a PO Box.  

Canadian orders are shipped via FedEx Ground (1-7 days transit time, depending on destination zipcode). If you would like to receive your items sooner we also offer FedEx Express or UPS overnight services for an additional rate (just select the option during checkout). Shipping and handling costs vary depending on the destination.  Insurance will be an extra charge.
If you want your bridesmaid order to be shipped to each individual address, please call customer service and an associate we will be happy to accommodate you.  Regular shipping costs will apply.

International Shipping:

Our Guarantee
We are committed to helping with your purchase by providing you with both exceptional products and customer service.  We take pride in offering the highest-quality products.  The Bridesmaid Party cannot offer any refunds on special or express orders.  Once your special order has been placed with the manufacturer, we are unable to make any changes per conditions of our vendors. 
If you are not completely satisfied with your item for any reason, please email us at info@thebridesmaidparty.com.  A Customer Service Associate will work with you to ensure your complete satisfaction.  We feel privileged to be able to help you plan one of the most important days of your life!

NON REFUNDABLE ITEMS
Special orders, custom made, engraved, monogrammed or custom sized items are not refundable.

RETURNABLE ITEMS
We honor a 5 day return privilege on all standard sized or stocked items, provided merchandise is returned in its original unworn, unaltered and unused condition, with tags intact. All returns require prior authorization. You must call and receive a Return Authorization Number (RA#) within 5 days of receipt of your purchase. We allow 14 days from the date of receipt of your item(s) for return shipping. Please repack item(s) in its original box with its original packing material. Our suggestion is to send it insured for the value of the merchandise; and to ship item(s) using a carrier who can provide a tracking number. Shipping, handling and rush fees are non-refundable.

OVERSIGHT RESOLUTION
The Bridesmaid Party stands by its products. We strive to provide the best customer service to our clients and to process each order with attention to detail.  Our aim is to produce each order to the satisfaction and specifications of each customer. However, in the unlikely event you receive a defective product or discover an error with any part of your order that appears to be our fault, you are responsible for notifying us of our mistake within 5 days of receipt so that we can rectify the situation in a timely manner. We reserve the right to repair, exchange, or refund at our discretion. After the 5 day period the customer agrees to be responsible for all costs associated with the resolution of the problem; including--but not limited to--shipping. In situations where we agree to reimburse our customer’s shipping costs we will not reimburse for overnight or second day expedited shipping. We do not reimburse or take responsibility for outside alterations.
The Bridesmaid Party reserves the right to reject any returns that do not meet these conditions.


Privacy and Security

Privacy
Efforts to assure your privacy is fully protected are continuously maintained. The personal information that you provide to us is used for processing and delivery of your orders only. We collect credit card information in order to finalize purchases on our web site. We treat this information with tremendous care. Only authorized personnel are allowed access to customer information, and we do not share or sell information to anyone.

Security
A 128 bit SSL (Secure Socket Layer) encryption, the highest standard in Internet Security is used for all credit card and order communications. The result of this process is a safe and secure environment for transmitting credit card data over the internet.

My Account

Creating an Account
Creating an account gives you access to instant ordering and checkout features.  When you log in, you will have access to your shipping and billing addresses, secure payment information and order information.

User Name and Password
Please make a username that you will remember.

Measuring Tips

In order to ensure the best possible fit, we highly recommend measurements be taken by either a professional tailor or seamstress. This is an important part of the order process. Accurate measurements will enable you to select the size that will give you the closest fit.

If for some reason you cannot get measured professionally, please follow these guidelines using a soft measuring tape. Please make sure to keep the tape snug  and not tight when measuring. Also, keep in mind to always measure over your undergarments for the most accurate fit. Bust: Measure around the bust and back. (The fullest part of your bust) Waist: Measure around your natural waist (the narrowest part of your waist). Note: Items are NOT custom-made and alterations may be needed, which is an additional charge.

Helpful Suggestions when taking measurements.

Bust: Place the measuring tape across your back where your bra line is and bring it to the front of the fullest part of your bust. Make sure the tape meets each other not pulling to tight or loose.

Waist: Your waist starts above your belly button.  If you bend to the right that is your natural waist.  Place the measuring tape around the back to the front and pull the tape slightly snug.

Hips: The hip measurement is not your natural hips. This is below the hip area near your buttocks.  Take the tape and bring it behind the biggest part of your buttocks around to the front making sure the tape measure meets; not to tight or to loose.

Extra Length: The standard hollow to hem measurement for most designers is 58”.  Designers recommend extra length is you are taller than 58”.  All designers charge an extra fee and the charge varies from each designer.  The dress will usually come in 3-5” longer than the normal cut dress. 

Need Help? Contact a Customer Service Associate or email us at info@thebridesmaidparty.com for further assistance.

Fill out this form to use as a helpful guide:
Bust   ________ Waist________Hips_________Height:_______



Monogramming & Engraving
Items that can be monogrammed or engraved online will have an "Add Monogram" or "Add Engraving" checkbox clearly presented before the "Add to Shopping Bag" button. With Regular and Express Shipping and Handling.  Please make sure you type in the correct letters for monogramming.  Once and item has been placed for special ordering there are no cancellations or refunds on these items.

Secure Order Guarantee
We guarantee that your credit card information will be safe when you place an order at TheBridesmaidparty.com. You are always protected when you shop with us. If for some reason, you have an unauthorized charge by us, please contact us immediately so we can assist you with that charge.   

Fraudulent Guarantee
If you're ever a victim of credit card fraud, the Fair Credit Act specifies that your credit card company can hold you liable for no more than $50 in fraudulent charges to your account. We strive to have the highest security possible. If for any reason charges are unauthorized and those charges result from an order you've placed on our secure server. For your protection, you must promptly notify your credit card company of any fraudulent charges and follow the procedures for doing so as outlined in your credit card agreement.
We strive for your safety and want you to have the best shopping experience with us at thebridesmaidparty.com.


Your Privacy
We appreciate your trust and we are committed to respecting your privacy and the security of your personal information. 

Information We Collect
The Bridesmaid Party collects information online to meet your requests. When you join our registry, we ask for your name, address, phone number, and e-mail address. While it is not required, we also ask for additional information about you as well as specific bridal party and wedding information. This allows us to send you information about special events and offers tailored to your needs.
We use a third party advertising company to deliver ads on our behalf across the Internet. To help make our information more useful to our visitors, we may collect anonymous information about your visits to our website and about your interaction with our ads. We do not collect or sell any personally identifiable information through the use of this technology. Credit card information submitted in online orders is processed through a secure on line service for the utmost security.

Your consent
By using our website, you consent to our collection and use of the information you provide. If you would like to be removed from our mailing list or have questions regarding our Privacy Policy, please send an e-mail to: info@thebridesmaidparty.com

What are cookies?
A "cookie" is a small piece of information that is stored on your computer’s hard drive by your web browser.

Terms & Conditions

 
Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of thebridesmaidparty.com. The collective work includes works that are licensed to thebridesmaidparty.com. Copyright  2006, thebridesmaidparty.com. ALL RIGHTS RESERVED.  Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by thebridesmaidparty.com. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Tradenames
All trademarks, service marks and trade names of thebridesmaidparty.com used in this site are pending trademarks of thebridesmaidparty.com.

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, thebridesmaidparty.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and for a particular purpose and non-infringement. Thebridesmaidparty.com does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Thebridesmaidparty.com  does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
Thebridesmaidparty.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if thebridesmaidparty.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a thebridesmaidparty.com product is mistakenly listed at an incorrect price, thebridesmaidparty.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Thebridesmaidparty.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, thebridesmaidparty.com shall issue a credit to your credit card account in the amount of the incorrect price.

Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by thebridesmaidparty.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice
Thebridesmaidparty.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to thebridesmaidparty.com

Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of Massachusetts, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of thebridesmaidparty.com products) shall be in the state or federal courts located in Massachusetts. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of thebridesmaidparty.com products) must be commenced within one (1) year after the claim or cause of action arises. Thebridesmaidparty.com’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Thebridesmaidparty.com may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
Thebridesmaidparty.com does not and cannot review all communications and materials posted to or created by users accessing the site, and are not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, thebridesmaidparty.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, thebridesmaidparty.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to thebridesmaidparty.com in its sole discretion.

Indemnification
You agree to indemnify, defend, and hold harmless thebridesmaidparty.com, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, thebridesmaidparty.com may link to sites operated by third parties. However, even if the third party is affiliated with thebridesmaidparty.com, thebridesmaidparty.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of thebridesmaidparty.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, thebridesmaidparty.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

FAQ’S (Frequently Asked Questions)

Are my online credit cards transactions secure?
Yes. All online transactions are handled with industry standard SSL security.  When you enter your credit card number into the order form, it is transmitted across an encrypted form.

How long does it take to get a special order?
Special orders can take up to 16 weeks for delivery and is dependent on the manufacturer’s schedule.  Delivery dates are not guaranteed since fabric and production can vary.  Once an order is placed the manufacturer estimates a delivery date.  Expect 1-2 week shipping time.  .

Do you do rush orders?
Yes, if your wedding is less than 14 weeks some designers can accommodate a rush order for an additional charge. The charge is set by the manufacturer for speeding up production of an order.

What is the difference between special orders and stock orders?
Special order gowns are made to each order received.  They are not custom, but, are fulfilled when the manufacturer receives the order.  Special order gowns can take up to 16 weeks to be completed since each order is cut from the same dye lot of fabric.
In stock gowns or express orders can be available usually for a quicker delivery.  Ranging form immediate shipment or up to 6 weeks depending on availability.

When should I place my bridesmaid order?
We have tried to make your ordering experience as simple and stress free as possible. Give yourself plenty of time for your order.  Once shipped you will need to have time for alterations.  Expected lead time 5-6 months. If you have any questions we will be happy to assist you. .

Can we order over the phone, email or mail?
Yes, orders can be called in, emailed or mailed to us to insure we have the most accurate information. Orders can be placed on our website with secure ordering.  If you are ordering by phone, email, or mail download the Policy/Ordering PDF form.  Complete the form, email .phone or mail it in to:

The Bridesmaid Party
151 Candlestick Rd
N. Andover, Ma 
617-877-6396
email: info@thebridesmaidparty.com

What forms of payment do you accept?
All orders must be paid in full at time of purchase.  We accept Visa, MasterCard, Discover, and American Express.  You also can mail us a personal check, money order or cashiers check for mail in orders.  Make check payable to The Bridesmaid Party. 

Should the bridesmaids order together or separately?
Bridesmaid parties with 2 or more should be placed together to guarantee all the dresses are the same dye lot. We want to make sure all the dresses match perfectly. Each order is cut from the same roll of fabric. We will wait until all the bridesmaids submit their order. 

What size should I order?
Each designer has their own sizing charts.  It is important to follow that chart to ensure you the best fit.  Dresses are not custom made to your size.  Use the charts to guide you to the closest size.  The rule of thumb is to go by the biggest measurement and use that size. 
You are responsible for the size ordered.  The Bridesmaid Party can only provide guides in measurements and size charts.  We will not be liable for any wrong size.  All dresses can be altered to fit. 

How do I check on my order?
We will notify you by email about your order.  You may call customer service at any time to check on the status of your order. 

Do you offer maternity dresses?
Yes, we have certain styles available in the collection. We will do our best to assist you with sizing.  If you need assistance, please call customer service. Be reassured that you will have alterations.

Can I order swatches?
Please email or call customer service for your request.  Not all manufacturers provide swatches, but, we will do our best to accommodate your request. 

Can I order extra fabric?
Yes, most designers offer their fabric at an additional charge.  The minimum fabric order is 1 yard.  Please email or call customer service for pricing and ordering. 

Can the dress be shipped directly to me?
Yes, we can ship within the United States for an additional shipping fee.

Are there any extra charges I should be aware of?
The dresses are made for a bridesmaid with the height of 5’8”. If you have a bridesmaid who is taller, she will require extra length. We can add length for an additional charge. Also, any other special changes, fabric, swatches will be an additional charge.

What are the Shipping Options?
You may have your shipment UPS ground, Next Day Air, FedEx, If you live in Canada, you can choose Canada Global Express.  Please call for more information on International shipping, costs, and shipping time. 

How long will it take to ship?
Normally shipping will take 5-7 business days depending on the shipping carrier and your location.

Is there sales tax?
Yes, depending on the state you are ordering from.  Sales tax will apply.  You must pay 5% sales tax if your item is shipped within MA.

Do you match prices?
If you find the same product online, and not from a discount house, we will try our best to match the competitor’s prices as long as it is from a legitimate supplier.
 
Do you give refunds?
The Bridesmaid Party cannot offer any refunds on special or express orders.  Once your special order has been placed with the manufacturer, we are unable to make any changes per conditions of our vendors.  For more information refer to Refunds under Customer Service.

What are cookies?
A "cookie" is a small piece of information that is stored on your computer’s hard drive by your web browser.
We use cookies so that the contents of your cart can be remembered between visits. No other information is used in the cookie for any purpose. You may verify this with any of the popular ‘cookie administration’ programs currently available on the market. Under no circumstance can a cookie load or execute a virus on your system, nor can it read and send files or data through the Internet. A wealth of information on cookies can be found at Cookie Central, at http://www.cookiecentral.com